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  • 01686 610518

Returns & Replacements

If you have purchased an item within the last 30 days and are not happy with it, please email to receive details of how to make a return. You will need to return the item, unused, in its original packaging and in a re-saleable condition, to the returns address shown below enclosing your order confirmation.
Jennie Jones
Glan Hafren
Pool Road
Newtown
Powys
SY16 3AL

For international returns please do not return items before receiving consent from our office. Email for more information.
Once the item has been received and checked, your refund will be processed within 48 hours of receipt. We will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.

Please note we will not be responsible for items lost in transit during return, even if the service is provided by our courier service. However, we will endeavour to claim on the customers behalf if our courier is used.

Refunds are processed by the original payment method, if the card has expired, we will offer a selection of PayPal or bank transfer as an alternative.

The above does not apply to bespoke or made to order products.

Cancellation

Cancellation by us.

We reserve the right to cancel the contract between us if:

One or more of the goods you ordered was listed as the incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for consequential loss or disappointment suffered.

Cancellation by you.

You have the right to cancel your order at any time before you receive the products you order, by contacting Customer Services on +44(0)1686 610518 or email . In the instance that these products have already been assigned or dispatched when you contact us, you may return them within 7 days or receipt of delivery to receive a full refund excluding delivery charges.

The above does not apply to bespoke or made to order products.

Damaged Goods

In the unfortunate event where goods arrive damaged and/or faulty, please contact us immediately on +44(0)1686 610518 or email 

About Jennie Jones

I am a professional designer and I have always enjoyed making craft pieces for myself, so working from the kitchen table of my 17th century home in Wales, using my computer and paper and pencil to sketch out my designs, with just my sewing machine, a pair of scissors, fabrics and paper, I make applique cushions and other small items, each one individually crafted by hand.

New Cushions

16 January 2017
11 January 2017

Delivery Info

Social Media

   Please like my Facebook page - www.facebook.com/jenniejonescushions, to be the first to hear about my new products.

   Or check out my Pinterest page - pinterest.com/jenniejonescush.